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Sclubx

Refunds, returns, and exchanges

You have 30 days from delivery to send an item back, ask for a refund, or exchange it. Start from your account or the contact page, and keep the order number.

Returns

  • The return window is 30 days after the delivery date.
  • The item should be unused, unwashed, and in its original packaging, with tags still on.
  • Tell us the order number, the item, and the reason before you ship it back.
  • We email a return address after the request is accepted. Do not send a parcel until that note arrives.
  • You pay return shipping, unless we sent the wrong item or it arrived damaged.

Refunds

  • A refund is issued after the returned item is received and checked.
  • The money goes back to the original payment method.
  • Allow 5 to 10 business days after approval for the refund to show. Your bank may take longer.
  • The price you paid for the item is refunded. The original outbound shipping fee is refunded only when the mistake was ours.
  • If the item is used, missing parts, or not in a condition we can resell, we can decline the refund and send it back to you.

Exchanges

  • You can exchange for another size or another item in the catalog within the same 30 days.
  • If the new item costs more, you pay the difference at checkout. If it costs less, we refund the difference.
  • An exchange ships after we receive the original item, or sooner when we already have the replacement in stock and you ask us to send it first.
  • One exchange per item. A second change is handled as a return and a new order.
  • If we sent the wrong piece, or it arrived damaged, we replace it and cover the shipping both ways.

How to start

  1. Sign in and open the order, or use Track an order with the order number and email.
  2. Write to us from the contact page. Say whether you want a refund or an exchange, and name the item.
  3. Pack the item as it arrived. Put the order number on the outside of the parcel.
  4. Ship it to the address in our reply, then send us the carrier and tracking number.

What we cannot take back

  • Items marked final sale.
  • Items that have been used, washed, or altered.
  • Items sent back without an order number, or after the 30-day window.

Questions about a refund, a return, or an exchange go through the contact page. Include the order number so we can find it.